Terms of Service for Haystar

1. Agreement to Terms

By using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services. If you are using the Services on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.

IMPORTANT: By agreeing to these Terms, you agree that any disputes relating to the Services may be resolved through binding arbitration rather than through court proceedings, where permitted by applicable law.

2. Definitions

• Account: An account created to register for our Services.
• CRM Data: Information input into the Services (e.g., names, job titles, account details, or lead information).
• Haystar AI: Haystar's artificial intelligence and machine learning functionality.
• Services: Our Site, the Haystar platform, Mobile App, and any configuration or training services.
• Your Data: Collectively refers to your CRM Data, Marketing Data, and Site Content.

3. Your Account

• Accuracy: You are responsible for maintaining the confidentiality of your password. Anyone with access to your Account is considered an authorized user.
• User Credentials: Each set of credentials may only be used by one (1) person. Sharing a single set of credentials among multiple people is strictly prohibited.
• Scope: Tasks and records within Haystar may be related to a Contact, Account, or Lead.

4. Ownership and Licenses

• Our Content: Haystar and its licensors exclusively own all rights, title, and interest in the Services, including the platform's proprietary "look and feel," the interface layout (including the Today's Pulse and Quick Access tiles), and all associated intellectual property.
• Your Data: You own your CRM Data and Marketing Data. We will not access this data except to provide the Services or as required by law.
• Feedback: Any suggestions for improvement (Feedback) sent to Haystar become the property of Haystar.

5. AI Features & Data Restrictions

• AI Features: Haystar may provide AI-powered functionality, including but not limited to AI Research Assistant and AI Notes features ("AI Features").
• Sensitive Data Restrictions: While Haystar maintains high security standards, the AI Features are not designed for the processing of Protected Health Information (PHI) or other highly sensitive personal data subject to specific regulatory requirements, including HIPAA compliance obligations. You must not submit such data into any AI Features.
• AI Output Disclaimer: AI-generated content may contain inaccuracies, omissions, or incomplete information. Haystar does not guarantee the accuracy, reliability, or suitability of AI-generated outputs, and you remain solely responsible for reviewing and validating any content generated through the AI Features.
• Acceptable Use: You agree not to use the AI Features in any manner that violates applicable laws, regulations, confidentiality obligations, or third-party rights.

6. Term and Termination

REQUIRES PROFESSIONAL LEGAL REVIEW BEFORE LAUNCH. This section is a commercial-alignment draft for later professional legal review. It is not a claim of legal sufficiency or compliance.

• Auto-Renewal: Paid subscriptions automatically renew for the applicable billing term unless future renewal is cancelled before the renewal date.
• Monthly subscriptions: Monthly subscriptions operate on monthly paid terms and renew monthly unless future renewal is cancelled before the renewal date.
• Annual subscriptions: Annual subscriptions are purchased for a 12-month paid term and renew annually unless future renewal is cancelled before the renewal date.
• Cancelling future renewal: You may request cancellation of future renewal before the renewal date. Cancelling future renewal stops the next automatic renewal. It does not normally terminate access immediately. The service continues until the end of the current paid term. Annual cancellation does not shorten the existing 12-month paid term.
• Upgrades: Upgrades and additional paid services may take effect during the current term and may result in additional charges.
• Reductions: Reductions and downgrades normally take effect at the next renewal.
• Non-Payment: Failure to renew or pay subscription fees when due will be deemed termination of the Agreement by the Customer, and all applicable termination provisions will apply.
• Data Export: Upon written request made within 10 days prior to termination or expiration, we will make Your CRM Data available for export. Following termination or expiration, we may permanently delete Your Data after 24 hours.
• No prorated refund: Normal cancellation of future renewal or a reduction does not generate a prorated refund for unused time, subject to any rights or remedies that cannot lawfully be excluded and any separately agreed exception.

7. Limitation of Liability

• Statutory Rights: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
• Cap on Liability: Subject to the above, Haystar's total liability is limited to the amount you paid for the Services in the 12 months preceding the claim or £100, whichever is greater.

8. Governing Law and Jurisdiction

• Governing Law: These Terms and any dispute or claim arising out of them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
• Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms.

9. Arbitration

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English.

10. Contact Information

For questions regarding these Terms, please contact us at [email protected].